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Support Policy


Customers who subscribe to Joget DX On-Demand (Standard, Enterprise & Large Enterprise) or Joget Cloud Managed Services packages are entitled ​to Enterprise Support with SLA.
  • All support issue are filed here: https://support.cloud.joget.com
  • A dedicated support account will be created for the subscriber to access the support site.
  • Max Initial Response Time is 1 Business Day

Scope of Coverage
We provide support for:
  • Troubleshooting
  • Process Design Review
  • Integration Advice
  • API Advice
  • Upgrading to Next Major and Minor version release is upon request
  • Cloud server maintenance and OS level software updates
  • Daily snapshot on Joget DX database and files
​We do not provide support for:
  • Modified installers or deployment packages
  • Product customizations or code development
  • System and network design
  • Design and implementation of development, release, or security policies and practices
  • Plugins or other components that are not part of the base Joget DX Enterprise
  • Beta, Release Candidate or Preview features
  • Undocumented features or functionality
  • Un-certified platforms
  • Migration to other cloud instance
CONTACT US
Inquiry:
 info[at]jogetcloud.com
Joget DX: https://www.joget.org
Blog: http://blog.joget.org​
Joget DX is the next generation successor to Joget Workflow. ​From Workflow to Digital Transformation (DX), the product name change reflects the complete digital transformation capabilities offered by the platform.

ISO/IEC 27001:2022 and SOC 2 Certified
ISO Certification Body: Guardian Independent Certification
ISO Certificate No.: 758754a

More info about ISO/IEC 27001:2022 certification.

SOC 2 Certification Body: AICPA
SOC 2 Trust Center: https://joget.trust.site/


More info about SOC 2 certification.

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